Terms and conditions of sale

Trade name: Litchi Travel

Company: Litchi Travel LTD

Form: private limited company (LTD)

Country of registration: United Kingdom (England and Wales)

Company Number: 16458401

Incorporated on: 19 May 2025

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Website: https://www.litchitravel.com

Contact: contact@litchi-travel.com

Litchi Travel LTD operates the platform at https://www.litchitravel.com.

These Terms and Conditions of Sale govern accommodation bookings made on the Litchi Travel website.

Litchi Travel provides a platform enabling customers to search for, select and book accommodation offered by hotel establishments and made available through professional distribution and reservation partners.

These terms apply to any booking made on the site by a consumer customer, unless specific conditions are expressly stated at the time of booking.

Acceptance of these terms takes place before payment of the order.

Accommodation services are physically provided by the relevant hotel establishments.

Availability, room categories, meal plans, cancellation policies, facilities, information and rates shown on Litchi Travel are supplied in particular by establishments or professional distribution and reservation partners.

Litchi Travel operates the platform, processes the booking request and, where applicable, processes payment made on the platform.

The essential characteristics of each offer are presented to the customer before order confirmation. It is the customer's responsibility to review them before payment.

A search on the site does not constitute a booking. Prices and availability may change in real time.

Information displayed reflects data available at the time of search. Final availability is verified during the booking process.

The applicable final price is the one presented before payment confirmation.

Where local taxes or amounts payable on site are known, they are indicated to the customer.

Despite measures taken to keep information up to date, availability or a rate may exceptionally change between the initial search and booking confirmation.

The customer selects accommodation, dates, occupancy and a rate offer.

Before payment, a summary presents the essential characteristics of the booking, including the establishment, dates, occupancy, room type where available, meal plan, price and applicable cancellation conditions.

After payment validation, the booking request is transmitted to the professional distribution and reservation network through which the accommodation is available.

The booking becomes final after availability is validated and a booking confirmation is issued.

A payment charge or authorisation alone does not constitute final confirmation of the accommodation.

If the booking cannot ultimately be confirmed, the customer is informed and amounts actually collected for that booking are refunded according to the applicable payment method.

Payment for the booking is made on the Litchi Travel LTD platform using the payment solutions offered at the time of order (card payment and, where offered, Klarna).

Litchi Travel LTD processes the payment and the booking request, with the involvement of secure technical payment providers.

When Klarna (instalment payment) is offered at checkout, its own terms apply in addition to these terms. The Klarna surcharge is not refunded if you cancel.

When the booking is confirmed, a confirmation is sent to the email address provided at checkout.

The customer must immediately check the information on the confirmation, including traveller names, dates, establishment, room, meal plan and rate conditions.

Any error must be reported to Litchi Travel without delay.

A confirmation or voucher may be requested by the establishment on arrival.

Unless otherwise stated, prices are displayed in euros (EUR).

The applicable total price is the amount shown at checkout before payment confirmation. The invoice reflects the amount actually paid to Litchi Travel LTD for the booking.

Where certain taxes, fees, resort fees, city taxes or deposits must be paid directly to the establishment, this information is shown when communicated to Litchi Travel by the establishment or its distribution network.

Where a local tax or on-site amount is shown separately, the online price must not be read as “all taxes included” for those items.

Cancellation conditions depend on the rate selected by the customer and are presented before payment.

Depending on the offer, the rate may be refundable, partially refundable or non-refundable. No refund is promised beyond what the booked rate terms allow.

The specific conditions displayed before booking prevail as to the refundable deadlines and amounts applicable to the selected offer.

For a confirmed booking, cancellation is done from My account: a still-valid flexible rate, by entering your IBAN for a bank-transfer refund; a non-refundable rate, with no transfer. You can also write to us at contact@litchi-travel.com.

Where a cancellation entitles you to a refund under the booked rate terms, a 4.9% handling fee is retained on the stay amount (excluding any instalment-payment surcharge). The amount paid out is therefore 95.1% of that amount, by bank transfer within 5 to 8 business days.

If you paid with Klarna, the Klarna surcharge (about 3%) is not refunded.

Rates labelled as “flexible cancellation” do not mean a full refund of the amount paid to Litchi Travel LTD: where a refund applies, the amount repaid is 95.1% after deduction of the handling fee above.

Once the flexible cancellation deadline has passed, the booking is no longer refundable. A non-refundable rate can still be cancelled from My account: no refund is due.

Under consumer law applicable to accommodation services provided on a specific date or according to a determined periodicity, the 14-day right of withdrawal does not apply to hotel bookings for specific dates. Cancellations and any refunds are governed by the booked rate terms and this section.

Any request to change dates, names, room, occupancy or meal plan is subject to the offer conditions and acceptance by the reservation network and/or the establishment.

A modification is never guaranteed until confirmed in writing. It may result in a price difference or fees.

In the event of failure to arrive at the establishment without prior cancellation in accordance with the rate conditions, all or part of the booking amount may be retained under the conditions applicable to the booked offer.

On arrival, the establishment may request identity documents, the lead guest name on the booking, and possibly a bank card or deposit according to its policy.

A minimum age may be required by the establishment.

Check-in and check-out times are set by the hotel and communicated when available; they are not the same for every establishment.

Litchi Travel LTD operates the booking platform and processes bookings made on it.

Accommodation services are physically provided by the relevant hotel establishments.

Litchi Travel works with professional distribution and reservation partners to access availability, rates and conditions of establishments offered on the platform.

Litchi Travel's liability shall not extend to events exclusively attributable to the customer, to a third party unrelated to the provision of the service, or to circumstances beyond its control, subject to mandatory consumer protection provisions.

Descriptions, photographs, facilities, classifications, policies and other establishment information come in particular from the establishments themselves or from professional partners.

Litchi Travel makes reasonable efforts to present up-to-date information, but some characteristics may change without immediate notice.

This section is not intended to limit the consumer's legal rights.

The customer undertakes to provide accurate information, to check traveller first and last names, and to provide a working email address.

The customer must comply with the establishment's rules, check applicable travel formalities, and promptly report any issue to Litchi Travel.

In the event of a dispute or difficulty, contact Litchi Travel LTD at contact@litchi-travel.com to seek an amicable solution.

WhatsApp: +33 7 49 71 41 66

If a difficulty arises during the stay, the customer is invited to inform the establishment and Litchi Travel as soon as possible so that a solution can be sought while the stay is still ongoing. No resolution is guaranteed.

In the event of a complaint, the customer is invited to contact Litchi Travel customer service first at contact@litchi-travel.com to seek an amicable solution.

Some Litchi Travel pages may present information or links to services offered by third-party partners, including air transport offers.

When a user follows a link to a partner site, booking and payment for the relevant service are made separately with that partner under its own terms.

These services are not included in the accommodation booking made on Litchi Travel. Litchi Travel does not present a combined flight + hotel price, nor a joint booking or payment for such third-party services.

The processing of personal data collected in connection with use of the site and bookings is described in Litchi Travel's Privacy Policy, available at: https://www.litchitravel.com/privacy

Site elements belonging to Litchi Travel (own texts, brand, design system, structure and features) are protected by intellectual property law.

Any unauthorised reproduction or exploitation of these elements is prohibited.

Photographs and content supplied by establishments or their distribution networks remain the property of their respective owners; Litchi Travel does not claim ownership of them.

Litchi Travel shall not be liable for non-performance or delay resulting from force majeure or exceptional circumstances beyond its reasonable control.

This clause applies without depriving the consumer of rights conferred by mandatory legal provisions.

These terms are governed by the law of the United Kingdom, without depriving the consumer of the protection afforded by the mandatory provisions of the law of their country of residence where those provisions apply.

In the event of a dispute, an amicable solution and, where appropriate, mediation will be sought first. Failing that, the competent courts may be seized in accordance with applicable law, including mandatory consumer protections.

Litchi Travel may amend these terms for future bookings. The version applicable to a booking is the one accepted by the customer at the time of the order.

Litchi Travel LTD

Company Number: 16458401

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: contact@litchi-travel.com

Website: https://www.litchitravel.com

WhatsApp: +33 7 49 71 41 66